Terms of Use

These Terms of Use ("Terms", "Terms of Use") govern your relationship with http://www.myfseap.ca website (the "Site") operated by FSEAP Canada (a program of Family Services Canada, and a licensed provider of FSEAP) ("us", "we", or "our"). These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors information about employee and family assistance program and workplace support services offered by FSEAP Canada and health and well-being information for general educational purposes. The content on this site is not intended to replace the relationship that you may have with your health care professional and is not intended as medical advice. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

Please read these Terms of Use carefully before using the Service.

Your access to and use of the Service is based on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms and accept all legal consequences. If you do not agree to these terms and conditions, in whole or in part, please do not use the Service.

Collection of Personal Information

FSEAP Canada collects personally identifiable information, such as your name, email address, telephone number, home or work address, and name of employer and your service request and only if you knowingly provide this information. This information you provide is used exclusively for the purposes of providing requested services.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages when requested;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

Privacy and Cookies

From time to time, you may provide FSEAP Canada with personal information through your communications and through the use of FSEAP Canada services. FSEAP Canada also collects information about your visit to this website through the use of cookies. Cookies are files sent to your browser from a web server and stored on the hard drive of your device to allow a website to identify that device whenever a user returns to the website. FSEAP Canada uses these cookies for a variety of reasons, most commonly to distinguish you from other users and to help FSEAP Canada compile aggregate statistics about its websites. For more information about FSEAP Canada’s privacy practices, see the FSEAP Canada Privacy Policy.

Hyperlinks, Links, and Referrals to Other Web Sites

The Service may contain links to third-party web sites or services that are not owned or controlled by FSEAP Canada. Links provided on this website are for convenience only and the contents of other linked sites are not investigated, endorsed, monitored, or guaranteed for correctness or absence of viruses or other similar forces of a disruptive nature. FSEAP Canada has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that FSEAP Canada shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Retention of Right to Change Offering

FSEAP Canada may, without prior notice, change the services; stop providing the services or any features of the services it offers; or create limits for the services. FSEAP Canada may permanently or temporarily terminator or suspend access to the services without notice and liability for any reason, or for no reason.

Indemnification

You agree to indemnify, defend and hold harmless FSEAP Canada, its principals, officers, directors, representatives, employees, contractors, licensors, licensees, suppliers and agents, from and against any claims, losses, damages, losses, obligations, costs, actions or demands. These include but are not limited to: (a) legal and accounting fees resulting from your use of the Service; (b) your breach of any of these Terms; and (c) anything you post on or upload to the Service.

Limitation Of Liability

FSEAP Canada, its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any loss or damage, direct or indirect, incidental, special, consequential or punitive damages, including without limitation, economic loss, loss or damage to electronic media or data, goodwill, or other intangible losses, resulting from (i) your access to or use of the Service; (ii) your inability to access or use the Service; (iii) any conduct or content of any third-party on or related to the Service; (iv) any content obtained from or through the Service; and (v) the unauthorized access to, use of or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other claim in law, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer and Non-Waiver of Rights

FSEAP Canada makes no guarantees, representations or warranties of any kind as regards the website and associated technology. Any purportedly applicable warranties, terms and conditions are excluded, to the fullest extent permitted by law. Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance, except as provided for under the laws of any province in Canada. In such cases, the provincial law shall apply to the extent necessary.

FSEAP Canada, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

If you breach any of these Terms and FSEAP Canada chooses not to immediately act, or chooses not to act at all, FSEAP Canada will still be entitled to all rights and remedies at any later date, or in any other situation, where you breach these Terms. FSEAP Canada does not waive any of its rights. FSEAP Canada shall not be responsible for any purported breach of these Terms caused by circumstances beyond its control. A person who is not a party to these Terms shall have no rights of enforcement.

You may not assign, sub-license or otherwise transfer any of your rights under these Terms.

Trademarks

The use of any logos or marks appearing throughout this website without the prior written permission of the trademark owner, except as permitted by applicable law, is prohibited.

Exclusions

As set out, above, some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you. Provincial laws of Canada may apply to certain products and service provided.

Governing Law

These Terms shall be governed by, and interpreted and enforced in accordance with, the laws in the Province of Ontario and the laws of Canada, as applicable.

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, then any remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements, oral or otherwise, regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us.

Phone: 1.877.553.7327

Email: info@fseap.ca

Last updated: March 2, 2022